Delivery Policy

Passport/Visa collection locations and timings

• If your application is approved, there are two options for you to receive your passport:
  Mail Boxes Etc. (MBE) will deliver your passport to the pickup location Santo Domingo OFC (Unit: K86, Avenida John F. Kennedy, Esquina Paseo Los Aviadores, Santo Domingo. República Dominicana), which is marked as "free of charge" – the cost for OFC to hold your passport is included in the visa application fee.
• Mail Boxes Etc. (MBE) will deliver your passport to other pickup location you specified when you scheduled your appointment. As of September 23, 2024, all documents sent or received in most branches of Mail Boxes Etc (MBE) will have a cost of $13.0 (or its equivalent in Dominican Pesos according to the official exchange rate established by the Central Bank).
• Mail Boxes Etc. offers a premium delivery service which they will deliver your passport to your home/office address. MBE charges US $18.5 for this service. The applicant selects the option “Premium Delivery” while scheduling his or her appointment on Yatri website or by calling the call center. The applicant may register up to four additional people who will be authorized to receive their passport at their home/office address. They will be required to show to the courier an official government-issued photo ID and sign for the documents. An applicant may request a refund if he or she pays for premium delivery, and MBE does not deliver the document. Refunds for premium delivery fees timeframe may vary, and MBE will retain a service charge of US $1.50.

Please have in mind the following important points when selecting your document delivery location:

• If you process a shipment to the Embassy, through a Premium branch, either by Dropbox or 221g these will have a shipping cost of $ 13.0 (or its equivalent in Dominican Pesos according to the official exchange rate established by the Central Bank).
• If you wish to send documents free of charge, you must do so at the branches designated as "free of charge", Offsite Felicitation Center (Unit: K86, Avenida John F. Kennedy, Esquina Paseo Los Aviadores, Santo Domingo. República Dominicana)
• Each operation of sending or receiving documents will have the previously indicated cost of $13.0. The amount will be paid at the Premium branches for each procedure you carry out.
• For the "Premium Delivery" or home delivery service, which has a cost of $ 18.5, it is mandatory that you enter all your shipping information in the provider's portal that is presented at the moment of scheduling your appointment
• Please note that if you select the “free of charge” location you will likely experience long waiting times for both delivering and picking up documents due to long lines.
• Please note that if you select the “free of charge” location you will likely experience long waiting times for both delivering and picking up documents due to long lines.